We have compiled a list of our most frequently asked questions about the Traditional Chinese Medicine and Acupuncture services available through our teaching clinic. Select a question from the list below for a complete explanation.

A. Where is the clinic located?
B. What are the clinic hours?
C. How do I book an appointment?
D. What if I can’t make it to my scheduled appointment?
E. How much time should I set aside for a typical appointment?
F. Who will be treating me?
G. What can I expect during a typical appointment?
H. How long will it take before I feel better?
II. Is TCM covered by OHIP or other health insurance?
J. How much does it cost?
K. What form of payment is accepted?
L. Is there anything I should to to prepare for my appointment?

Have we answered your question? Call us at (416) 782-9682 or email info@tstcm.com to ask our staff specific questions not included in the list above.

A. Where is the clinic located?
The clinic is located at 2010 Eglinton Avenue West, Suite 302 (at the corner of Miranda & Eglinton).

Bus Routes:

1. Eglinton Station - Bus 32 B, C, D Westbound.

2. Eglinton West Station - Bus 32 B, C, D Westbound. Get off at 1 stop west of Dufferin St.

For a map please click here.

B. What are the clinic hours?
The TSTCM clinic operates by appointment only. Due to the large volume of requests, we recommend you to book an appointment well ahead of time. We will always do our best to accommodate you. Please click here for information about our newest clinic hours.

C. How do I book an appointment?
Call us at 416-782-9682 between 11:00 am and 8:00 pm on Wednesdays, and between 9:00 am and 6:00 pm on other business days and on Saturday. If you are coming in for the first time please arrive 15 minutes prior to your scheduled appointment time.

D. What if I can’t make it to my scheduled appointment?
If you cannot make it to your scheduled appointment please call us at least 24 hours prior beforehand to cancel or reschedule. Failure to notify us may result in a missed appointment charge.

E. How much time should I set aside for a typical appointment?
Appointment times vary in length depending on various factors such as: how busy the clinic is, the patient’s condition, the type of treatment necessary, etc. In general a new patient requires about 90 to 120 minutes for the initial visit. It takes approximately 60 minutes for a typical follow-up appointment.

F. Who will be treating me?
Patients who come to the TSTCM teaching clinic will be treated by interns who have received considerable training in both TCM theory and practice and have passed strict examinations. There is usually more than one student in a group during your visit. However, there will be one primary intern who is responsible for recording your history and treatment with the assistance of another student and an observer. A fully qualified and well experienced TCM expert or acupuncturist will always be in the clinic to supervise the student practitioners. In some cases you may be treated by the supervisor for demonstration purposes.

G. What can I expect during a typical appointment?
Please inform the front desk of your arrival and we will inform the students assigned to you. You will be asked to complete and sign an application form for acupuncture/TCM services during your first visit. Please ask the front desk for assistance filling out the form if you need it and return the form upon completion. The primary intern will take you to a private treatment room where you will be consulted and treated. This is a three-step process:

1) Information gathering - we discuss the main reasons of your visit, look at your medical history, ask a series of questions specifically related to TCM, examine your tongue and check your pulse.

2) Diagnosis - based on our analysis of the information you give us, we arrive at a TCM diagnosis.

3) Treatment - based on our diagnosis, we will design a treatment plan tailored to your specific needs. This treatment plan may involve more than one aspect of TCM (acupuncture, herbs, tuina, etc.) and typically a number of follow-up appointments.

The supervisor will be informed and the student’s diagnosis and treatment plan must be approved before treatment is administered.

H. How long will it take before I feel better?
Results vary from person to person. A general rule of thumb is that acute/short-term conditions require fewer treatments than chronic/long-term conditions (although this is not always the case). 

I. Is TCM covered by OHIP or other health insurance?
TCM is not currently covered by OHIP, although some reimbursement may be available through private or employer healthcare plans. It is recommended that you check with your specific insurance provider prior to booking your appointment.

J. How much does it cost?
The price at the TSTCM clinic is very reasonable with many special offers available from time to time, such as treatment packages and other special promotions.

The regular price is $30.00 per treatment. The cost for herbal medicine depends on the herbs prescribed.

K. What form of payment is accepted?
TSTCM currently accepts only cash or cheques. Credit/debit card payments are not accepted.

L. Is there anything I should do to prepare for my appointment?

• Eat or drink as you normally would throughout the day prior to your appointment. It’s best not to overindulge immediately before a treatment, but don’t deprive yourself of nourishment either.
• If necessary, use the washroom as needed before treatment.
• Tongue diagnosis is an important part of TCM. Please refrain from brushing your tongue before an appointment.
• Bring a list of any medications, supplements, or herbs, etc. that you are currently taking.
• Wear loose-fitting clothing that is convenient for accessing areas such as the arms, legs, abdomen and back of the body during treatments.

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